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01423 313230    info@harrogatewebsolutions.co.uk

Terms and Conditions

Service Obligation:

Harrogate Web Solutions Limited will use reasonable endeavours to ensure a prompt and continuing service as described in the specification ("the Service") but will not be liable for any loss of data resulting from delays, non-deliveries, or service interruptions caused by circumstances beyond the direct control of Harrogate Web Solutions Limited , or by errors or omissions of the Customer. Harrogate Web Solutions Limited specifically excludes any condition of warranty as to the accuracy of third party information received through the Service.

Harrogate Web Solutions Limited will not be held liable for indirect, economic or consequential loss whatsoever.

The liability of Harrogate Web Solutions Limited in contract or in connection with the supply of the Service shall be limited in respect of any one event or a series of two or more connected events to the value of the domain name(s).

Any estimates made to dates and time of completion of the services, or any element of the services, are only business estimates and in the event that completion is delayed, no liability direct or indirect or otherwise will accrue to the company.

Breach of Terms and Conditions by customers shall lead to termination of Service with no entitlement to refund. Any ongoing services must be cancelled with 3 months notice, with the exception of hosting, which must be cancelled with 30 days notice.

All fees paid are non-refundable and once registered domain names cannot be changed in their name or extension without the costs due in the registration of a new name with the appropriate registry costs.

Contract Of Service:

All domain names, hosting and e-mail set ups are free when you purchase a design package from Harrogate Web Solutions Limited Internet for that calendar year.

The contract period shall be for the whole term of fees paid by the Customer until the expiry of the valid domain name period usually one years from the date of registration. 14 days notice of cancellation must be received in writing, prior to the renewal date of a domain name or any other products.

Harrogate Web Solutions Limited may elect to suspend or terminate the Service immediately on any default of payment by the Customer.

From time to time parts of the Harrogate Web Solutions Limited network may be taken off-line for repair or routine maintenance. Harrogate Web Solutions Limited will endeavour to give as much notice as possible but will not be held liable for any unscheduled downfall in the Network due to extraneous conditions including but not limited to Act of God, inclement weather, act of telephone or Governmental organisations or power failure.

Payment Terms:

If part payment of a website has been agreed i.e. partial website cost upfront and the remainder on completion of website, this is on the condition that the client provides the nessesary artwork within a reasonable time period.

Improper use & liabilities :

The Customer shall acknowledge that he/she will only use the Service for lawful purposes. The Customer shall not use the Service to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property (including any trade mark or Copyright). This extends to violations due to any spamming and or bulk email activity for which Harrogate Web Solutions Limited can and will follow up in the Courts of Law.

It is the Customer's responsibility to keep all user names and passwords secure and not let third parties knowledge or access to them or to store them on any computer in plain text or in a format that is easily accessible.

The Customer will notify Harrogate Web Solutions Limited immediately by telephone or e-mail in any event of a username or password becoming known to a third party.

The Customer hereby indemnifies Harrogate Web Solutions Limited or its trading concerns against any action taken by a third party resulting from the Customer's use of the Service.

The Customer shall notify Harrogate Web Solutions Limited of any action taken against them by a third party and will not hold Harrogate Web Solutions Limited liable for any resulting costs.

The Customer shall be responsible and liable for any costs to telephone companies by use of the Service from their point of connection.

The Customer acknowledges that Harrogate Web Solutions Limited cannot exercise control over the content of information passed across the Internet and via the Service.

The Customer agrees to conform to the acceptable policies of connecting to other Networks or computers across the Internet.

Sub–lease/Re-selling restrictions:

The Customer agrees not to re-assign, re-sell, sub-lease or transfer their account in any way, shape or form without the proper procedures being followed as required by the appropriate domain name registry. Contravention shall lead to immediate termination of the Service to the Customer by Harrogate Web Solutions Limited.

Service agreement:

Any domain transfers should be made in writing via email only and no refunds will be due for domain registrations.

Domain transfer requests - provided all details are correct and procedures followed by the customer - will be carried out by Harrogate Web Solutions Limited assuming all outstanding invoices/balances have been settled by the customer with Harrogate Web Solutions Limited.

In the event of a customer wishing to transfer their domain name to another Internet Service Provider (ISP), a small transfer charge equal to the current annual hosting charge will become payable.

General terms & law:

Harrogate Web Solutions Limited reserves the right to do normal system housekeeping such as creating back-ups AND do not accept responsibility for ensuring back up works though - your data security is your own problem.

If Harrogate Web Solutions Limited suspect Illegal Activity, we may notify the authorities and reserve the right to do anything on the system which our lawyers advise us to do in the protection of the system.

This Agreement is governed by the laws of the United Kingdom, and you consent to the exclusive jurisdiction and venue of the Central London County Courts or the London High Court in all disputes arising out of or relating to your use of the Harrogate Web Solutions Limited service.

You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and Harrogate Web Solutions Limited as a result of your use of Harrogate Web Solutions Limited. You agree not to hold yourself out as a representative, agent or employee of Harrogate Web Solutions Limited. You agree that Harrogate Web Solutions Limited will not be liable by reason of any representation, act or omission to act by you.

Each respective Registry (ie Nominet, InterNic etc...) will notify the legal registrant of the disputed domain(s) of their position and liaise with all parties in dispute as determined by their respective terms and conditions of service provision. Harrogate Web Solutions Limted cannot enter into any direct involvement with the resolution of any dispute other than inform and relay to its client any information supplied by the appropriate Registry as we have no ultimate control over of any domain assigned by any Registry.

Harrogate Web Solutions Limited under intellectual property and internet law reserve the right to cancel and/or remove services if a customer is found to be causing/writing anything that is factually untrue and is potentially damaging towards Harrogate Web Solutions Limited, this includes libel, slander and defamation of character.

Intellectual property rights:

All information, both text and pictures supplied by the customer is copyrighted to the customer. All information, both text and pictures supplied by Harrogate Web Solutions Limited is copyright to Harrogate Web Solutions Limited. All website designs are also copyright of Harrogate Web Solutions Limited. We reserve the right to place our banner on all websites that we produce.

In the event that the customer cancels their subscription to Harrogate Web Solutions Limited, or requests a transfer away from Harrogate Web Solutions Limited, all information owned by the customer can be retained. However the website itself will be taken down from the world wide web. Any attempt to claim the Work of Harrogate Web Solutions Limited as their own by a current or former customer is in breach of our intellectual property rights and may result in legal action.

If you have any questions, do call us!   01423 313230

We're here to help, if you didn't find what you were looking for or still aren't sure about something you can call our dedicated team on 01423 313230 or email us at info@harrogatewebsolutions.co.uk